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Complaints Procedure

We hope your experience with Red Abbey Mortgages is seamless and stress-free. We also know that occasionally things can go wrong.

By sharing your experience, you give us the opportunity to resolve the issue and improve the way we do things.

If you have a Complaint

We hope that you will never have cause to complain but if you do and you wish to register a complaint, please contact our network;

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Consumer Protection

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered 90% of the claim, without any upper limit. You can find out more about the scheme on the FSCS website.

Read our "Just in Time notice" here.

Red Abbey Mortgages Ltd is an Appointed Representative of Stonebridge Mortgage Solutions Ltd which is authorised and regulated by the Financial Conduct Authority. Registered Office: 128, City road, London, EC1V 2NX Registered company number (15442821) in England & Wales.

FCA number: 1010342

Click here to see FCA registration.

Mortgage – Your home may be repossessed if you do not keep up with repayments on your mortgage.

Remortgage – You may have to pay an early repayment charge to your existing lender if you remortgage.

BTL – Your property may be repossessed if you do not keep up with repayments on your mortgage. Not all buy to let mortgages are regulated by the Financial Conduct Authority.

Protection – As with all insurance policies, conditions and exclusions will apply.

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Buy to let mortgage guide

The Buy-to-Let market is in the midst of a radical shake-up. Major tax changes have made it much less appealing for ordinary investors and accidental landlords, and more a target for the serious property investor instead.

With this in mind, I’ve removed my Buy to Let guide due to these tax changes, ensuring my advice remains accurate and relevant to the current market. If you would still like advice on this then please get in touch.

Your property may be repossessed if you do not keep up with repayments on your mortgage. Not all buy-to-let mortgages are regulated by the financial.

Get In Touch

Just in Time notice

RED ABBEY MORTGAGES LTD will be what is known as the ‘controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location-based information.

Why do you need my data and what will it be used for?

We need to know your basic personal data so we can contact you and respond to your message, request or query. All the personal data we process is processed by our staff in the UK.

Who is my data shared with?

Your data will only be shared with third parties if this is necessary to respond to your request. If this is the case, we will seek your permission before passing on your details.

How long do you keep my data for?

We may store your data for up to six years past the end of any business relationship, after which time it will be securely destroyed. If you would no longer like us to process your data at any time, you have the right to object to processing your data. To do this, please contact edward@redabbeymortgages.co.uk

What are my rights?

You have the right to object to the processing of your data. You also have the right to request access to your data at any time. You have the right to rectification and/or erasure of personal data or restriction of processing. If you wish to raise a concern related to how we have handled your personal data, you can contact us to have the matter investigated at compliance@sdlgroup.co.uk. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the information commissioner’s office: https://ico.org.uk